Advanced Scheduler Not Giving Resource In Plan Options
(Doc ID 1152790.1)
Last updated on JUNE 09, 2017
Applies to:Oracle Scheduler - Version 12.1.2 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 09-JUN-2017***
Advanced Scheduler does not give the expected resources in the Plan Options.
Created 10 shifts for 10 resources; maximum resources was set to 10, and maximum calculation time was set to 50000; scheduler returned 9 options.
When setting the maximum resources to 12 it returned all 10 resources.
The 10th resource which was returned during the second run had lower cost than the resource which was in first search.
The expectation is that the resource should have been returned in first search since maximum resource was set to 10.
Field Service Manager > Dispatch Center > right click on task > schedule
Search and the schedule UI displays the resource with higher cost incorrectly.
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