Last updated on MARCH 08, 2017
Applies to:Oracle Installed Base - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Jul-2014***
The aim of this document is to provide steps to ensure that Install Base correctly reflects the status of item instances following the return and disassembly of an assembly item with a configured BOM in WIP.
If the items were serial controlled 'At sales order issue' or not serial controlled at all they would already be expired after the RMA is processed.
The scenario is:
1. Create new standard WIP job on an Assembly item with configured BOM
|_ B -> Component
|_ C -> Component
2. WIP completion (for A) and WIP component issue (for B & C)
3. Item A is sold to customer via ship confirmed sales order
4. Item A is returned by customer via RMA
After the RMA of Item A to inventory the situation is as below:
In Oracle Installed Base: A
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms