Trade Management Claim Settlement Credit Memo Invoice Error The Credit Memo reason cannot be determined. Please validate your setup (Doc ID 1154016.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Cannot use Settlement Method of Credit Memo - Invoice for settling claims


Error

The Credit Memo reason cannot be determined. Please validate your setup.

Details


New1: l_claim.pre_auth_deduction_number:
New1: l_claim.customer_ref_number
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: start
user_id=100003060 update_access is N
claim access is R
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: end
OZF_CLAIM_SETTLEMENT_PVT.Complete_Settlement : start
l_app_match_cr :F
l_app_new_cr :F
p_claim_rec.settled_from :
p_claim_rec.payment_reference_number :
p_claim_rec.payment_reference_id:
OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : start
OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : start
OZF_AR_VALIDATION_PVT.Complete_AR_Validation : start
The Credit Memo reason cannot be determined. Please validate your setup.

 

Steps to Reproduce

Cause

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