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Generate Shift Tasks Create Duplicate Arrival/Departure Tasks (Doc ID 1156183.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Find that when running the Generate Shift Tasks program for tomorrow's date with add or replace, duplicate arrival/departure tasks are added to the day prior (which for this example would be today).

Expect no extra arrival/departure task to be added for the day prior to the date the process is run.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Field Service Manager
2. Run Generate Shift tasks program for tomorrow's date with either ADD or REFRESH
3. Go to Dispatch Center, plan board and check the shift tasks for technicians today.
4. There will be duplicate arrival/departure tasks created

Cause

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In this Document
Symptoms
Cause
Solution
References


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