Sales Orders Not Getting 'Credit Hold' Even Though Past Due Exist (Doc ID 1156524.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.9-11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
***Checked for relevance on 14-Nov-2013***


Symptoms


In Applications Release 11.5.10 version, 'Credit Checking Functionality' is not working.

Noticed that for some customers Sales Orders entered are NOT going on credit hold although the current outstanding for the customer is more than 50 % of the credit limit set, hence the system still allowing to sell, which is against the business rules.

There are about 8 identified customers whose credit limit is SAR 1 Million and the AR aging shows that outstanding is SAR 1.5 Million. Orders should go on credit hold , but they are not going on hold.

Cause

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