Customer Organization Is Inactivated After The Pending User Is Rejected in CRM HTML Administration
(Doc ID 1156613.1)
Last updated on JULY 11, 2022
Applies to:
Oracle iStore - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]Information in this document applies to any platform.
Symptoms
1. Logon into CRM HTML Administrator
2. Register a user by choosing user type 'Business User'
3. Enter '111111' in Organization Number field, click Next
4. Enter information on Personal Information page, click Next
5. Select a enrollment, click Next
6. Got the confirmation number for user registration
7. Check in HZ_PARTIES table, 2 records are created (1 is person, 1 is party relationship)
8. On the Pending Approvals page, reject the registered user
9. Check in HZ_PARTIES table, the records in step#7 are made inactive, this is correct. But the organization customer is also made inactive as well, this is wrong.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |