Depot Repair Bulk Receiving: 'Error Occurred in receiving processor (rvtptcontrol failed)' (Doc ID 1158965.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
CSDBLKRCV - Depot Repair Bulk Receive Items

***Checked for relevance on 17-Nov-2013***


Symptoms

When attempting to use the Bulk Receive Items functionality in Depot Repair, the following error occurs.

Error Occurred in receiving processor (rvtptcontrol failed)


The issue can be reproduced at will with the following steps:
1. (R) Depot Repair engineer -> (N) 'Bulk Receive Items'. This opens an OAF page
2. Enter the Account Number.
3. Enter the Serial Number(s).
4. Hit Process. See the confirmation message with the concurrent request id that has been submitted
5. Once the concurrent requests are complete, click on 'View Output':
see Status: Errors > Cannot complete receiving process

Cause

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