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Territory Management HTML: 'You Have Encountered An Unexpected Error. Please Contact The System Administrator For Assistance' (Doc ID 1159854.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

While using a Field Service responsibility, when attempting to open the Territory Management HTML screen, the page shows the following error:

You have encountered an unexpected error. Please contact the System Administrator for assistance.


When enabling Diagnostics for HTML page and retesting, the following error occurs.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:612)....


The issue can be reproduced by attempting to open the Territory Management HTML screen.

Cause

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In this Document
Symptoms
Cause
Solution


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