DISPUTE ON MULTIPLE LINES INVOICE: JAVA.LANG.NULLPOINTEREXCEPTION (Doc ID 1160083.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle iReceivables - Version: 12.0.6 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.

Symptoms



iReceivables responsibility>Search by customer>Account summary
Click on ‘Total Open Receivables'
Select one transaction
Enter:
'reason for dispute'
'invoice section'

Enter a value in 'Credit amount requested' for 1 item/or several items on the successive pages displayed.
If, at some point , no value is entered on a page and the 'next' button is clicked on that page to proceed to the next step, then an error is shown:


Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:870)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:993)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:133)
at oracle.apps.fnd.framework.server.OAViewObjectImpl.invokeMethod(OAViewObjectImpl.java:1171)
at oracle.apps.ar.irec.accountDetails.inv.disp.webui.LinesSectionDisputeDetailsCO.processFormRequest(LinesSectionDisputeDetailsCO.java:104)
etc...


This issue systematically occurs for invoices with several lines only (not single line ones) and whatever the ‘reason for dispute’ and ‘invoice section’ entered. However, ‘the invoice section’ has to be a line level option i.e. 'Specific Invoice Lines+Tax' or 'Specific Invoice Lines'.

(It does not happen on single line invoices because you have to enter a dispute value, since the system won't let you proceed if no value has been entered).


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms