Claim Settlement Fetcher Error "You Have Paid The Same Invoice Twice" Cannot Close Claim (Doc ID 1161383.1)

Last updated on MAY 17, 2016

Applies to:

Oracle Trade Management - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 15-May-2016***

Symptoms

Oracle Trade Management Claim Settlement Fetcher concurrent request log shows errors for several Claims which remain in 'Pending Close Status'.

Error

(1) You have paid the same invoice twice. Please correct. An error occurred when applying application on receipt through AR Receipt API.
(2) An error occurred when applying application on receipt through AR Receipt API.

Steps to Reproduce:

Scenario 1: Settle two Deductions on a Receipt with Credit memo On-Account

 

Scenario 2:

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms