Orders Stuck Showing Line Status: Invoice_incomplete After Setting 'Multiple Payments' Parameter (Doc ID 1162707.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

When attempting to process 3 orders, the following error occurs:

ERROR
-----------------------
Unable to retrieve Primary Payment Method for the Customer.
A Primary Payment Method must be set up for this customer in AR or must be
set up in profile option OM:Payment Method for Credit Card Transactions.

Line status: INVOICE_INCOMPLETE

-- Steps To Reproduce:
The issue can be seen with the following steps:
1. Responsibility: Order Management Super User
2. Navigation: Orders,Returns > Order Organizer > Query the 3 Sales Orders >
3. Go to Actions > Progress Order and see the error

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot invoice orders.

Cause

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