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Backing Out Absence Life Event on Shared Install Errors (Doc ID 1162753.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to back out or voided an Absence Started or Ended Life Event, the following error occurs:

ERROR
-----------------------
ORA-04062: signature of package “APPS.BEN_BACK_OUT_LIFE_EVENT” has been changed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. People > Total Comp Enrollment > Enrollment Process > Person Life Events.
2. Query back an employee and their Absence Life Events.
3. Highlight the processed ‘Absence Started’ life event.
4. Enter the value ‘Unprocessed’ against the ‘Backed Out Status’ field.
5. Click on the ‘Back Out Event’ button.
6. Receive message ‘Do you want to back out this life event?’ click on ‘OK’ button.
7. Receive error message ‘ORA-04062: signature of package “APPS.BEN_BACK_OUT_LIFE_EVENT” has been changed’.
8. Click on ‘Details…’ button for more detail.

Detail is ‘FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-04062’

Cause

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In this Document
Symptoms
Cause
Solution


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