Access Oracle iStore via IBE_CUSTOMER Responsibility Error: "java.lang.NullPointerException Session.getGuestPartyId" (Doc ID 1163513.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Oracle iStore - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to access iStore via the iBE_CUSTOMER responsibility the following error occurs

Error

The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.

View Source shows;

java.lang.NullPointerException
at oracle.apps.ibe.util.Session.getGuestPartyId(Session.java:2283)
at _ibeCXpdShowSettings._jspService(_ibeCXpdShowSettings.java:843)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.compileAndServe(JspPageTable.java:735)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:425)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:280)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _ibeCZzpGetTemplateFile._jspService(_ibeCZzpGetTemplateFile.java:1081)
)

 

Steps to Reproduce

1. Select IBE_CUSTOMER responsibility
2.  Error occurs



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms