Deductions For Related Customers - Unable to Select Related Customers When a Receipt is Applied to Claim / On-Account Application
(Doc ID 1167123.1)
Last updated on FEBRUARY 25, 2019
Applies to:
Oracle Receivables - Version 12.1.1 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
ARXRWMAI
Symptoms
Comments
Unable to select Related customers when a receipt is applied to claim / on-account application.
Created a new party= PY Organization
Created accounts related to that party: PY First Account, PY Second Account
Created relationship between Accounts: Ship to
Go to Receipts
Created a Receipt> Apply> Select claim Investigation
Customer field is greyed out. It is not updatable.
As per AR <BUG 5114759> , this filed should allow users to select customers other than customer in Receipt Header.
Changes
Upgraded to 12.1
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |