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CSCCCCRC - (API_NAM=JTF_IH_PUB.Open_Interaction)(VALUE=)(PARAMETER=resource_id) (Doc ID 116739.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Customer Care - Version 11.5.1 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Problem Description

You are entering a customer name in the Customer Care Contact Center and receive the following error. IH_API_ALL_INVALID_ARGUMENT (API_NAM=JTF_IH_PUB.Open_Interaction) (VALUE=)(PARAMETER=resource_id)

Changes

 

Cause

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