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IEX Territory Assignment Not Assigning Territories And Collectors Correctly per Operating Unit (Doc ID 1167544.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Collectors are not being assigned to customers based on Territories.  Expectation is that 2 operating units with different Collections levels should be able to assign collectors to different levels.

Cause

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