Service Contract Billing Schedule Corrupted After Rescheduling a Line With Multiple Sublines (Doc ID 1168553.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Oracle Service Contracts - Version 12.0.6 to 12.1.1 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

When creating a line with multiple sublines starting on different dates, after invoicing the line  then navigating to the billing schedule and pressing Reschedule on line level, the billing schedule becomes corrupted

One month has duplicate lines causing rounding to error and there are multiple lines for the same billing period. 

Expected behaviour:
Expect that, if the billing schedule is rescheduled without any changes being made in the contract, the schedule should remain the same.

Steps to reproduce:
1. Go to (R) Service Contract Manager (N) Launchpad > Tools > New
2. Create a contract starting 1 Jan 2010 with one 1 line and 3 sublines starting 1 Feb, 1 Mar, 1 Apr 2010
3. Go to Billing and generate the schedule
4.  Run QA and activate the contract
5.  Run Service Contracts Main Billing
6.  Run autoinvoice
7.  Run Service Contracts Fetch Receivables Info for Billing
8.  Open the contract again in update mode
9.  Go to Billing and reschedule the line.
- The values from schedule line level get changed and also that each schedule subline has 1 more month, duplicating a period.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms