Transaction Workbench Issue: Create Accounting/ View Accounting Menu is Grayed Out/Disabled for RMA Credit Memo in Transactions form (Doc ID 1170650.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions


Symptoms

You imported a RMA Credit Memo from Autoinvoice. When you navigate into the Transactions form, and query the credit memo, the menu Tools > Create Accounting and Tools > View Accounting are grayed out/disabled.
It is working fine for Manual Credit Memos and other Transactions. How can I get the menu to be enabled for such Credit memos?
Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Transactions > Transactions

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms