Creating Dispute Fails With Error Sending Process Failed: Missing Party Id Or Email (Doc ID 1171013.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.1 to 12.1.1 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 27-SEP-2013***


Symptoms

In 12.1.1:

Attempting create a dispute and receive the following error:

Symptom: Sending Process Failed: missing party id or email
Symptom: APP-IEX-240776: Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be less than the invoice amount.
Symptom: APP-IEX-240776: Dispute amount must be greater than 0.


Issue can happen with all the customers.

Cause

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