Error: "The item specified is invalid or does not exist in the warehouse you specified" When Creating Order Automatically After Submitting Charges

(Doc ID 1171282.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Dec-2013***

Symptoms

When submitting Charges in a Service Request (Field Service), the following error returns from OM:

"The item specified is invalid or does not exist in the warehouse you specified. Please enter a valid item-warehouse combination".

The issue can be reproduced at will with the following steps:
1. Go to Customer Support Responsibility
2. Go to Service Request > Create Service Request.
3. Create Task and Add assignees.
4. Go to Debrief.
5. Go to Materials tab.
6. Add material line.
7. Set assignment status to 'working' > 'completed'.
8. Go to Charges tab.
9. Click on Auto Generate button.
10. Click on Submit button.

Changes

.

Cause

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