Common Issues Involving Copy Order or a Return Order
(Doc ID 1172284.1)
Last updated on APRIL 09, 2024
Applies to:
Oracle Order Management - Version 11.5.10.0 and laterOracle Advanced Pricing - Version 11.5.10 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
Form:OEXOETEL.FMB - Quick Sales Orders
Purpose
Explain common issues and their solutions involving freight with copy order or return order.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| How can one retain the original selling price? |
| Copying a RMA with pricing option "at original selling price" results in Not on Price List error message |
| Copy an Order to a Return Order Shows RMA Lines Have Calculate Price Flag = Partial Price. |
| Copying an Order to a Return Order Does Not Have Same Unit Selling Price |
| Copy Order Does Not Place The Newly Created Order On GSA Violation Hold |
| Freight Charge is a Positive Value Not a Negative Value |
| Freight charges Applied to a Return Sales Order (RMA) Created via Copy or Referencing a sales order |
| Freight Charge is on a Return Order but Include on Returns is not Checked |
| Manual Freight Charges Do Not Calculate as Negative for Return Orders |
| Freight Charges Copy For Closed Lines Even With Pricing Option Set To Partial Price |
| Non-copied Return Order has a Positive Freight Charge |
| Charges on Return Are Not Getting Prorated When the Return Line is on Multiple Receipts |
| Related items are not showing up for return lines when parent item(kit) is entered |
| References |