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Common Issues Involving Copy Order or a Return Order (Doc ID 1172284.1)

Last updated on JANUARY 03, 2022

Applies to:

Oracle Order Management - Version and later
Oracle Advanced Pricing - Version 11.5.10 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
Form:OEXOETEL.FMB - Quick Sales Orders


Explain common issues and their solutions involving freight with copy order or return order.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 How can one retain the original selling price?
 Copying a RMA with pricing option "at original selling price" results in Not on Price List error message
 Copy an Order to a Return Order Shows RMA Lines Have Calculate Price Flag = Partial Price.
 Copying an Order to a Return Order Does Not Have Same Unit Selling Price
 Copy Order Does Not Place The Newly Created Order On GSA Violation Hold
 Freight Charge is a Positive Value Not a Negative Value
 Freight charges Applied to a Return Sales Order (RMA) Created via Copy or Referencing a sales order
 Freight Charge is on a Return Order but Include on Returns is not Checked
 Manual Freight Charges Do Not Calculate as Negative for Return Orders
 Freight Charges Copy For Closed Lines Even With Pricing Option Set To Partial Price
 Non-copied Return Order  has a Positive Freight Charge
 Charges on Return Are Not Getting Prorated When the Return Line is on Multiple Receipts
 Related items are not showing up for return lines when parent item(kit) is entered

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