Service Request Charges Error: The Item Specified Is Invalid Or Does Not Exist In The Warehouse You Specified (Doc ID 1173933.1)

Last updated on JUNE 24, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.
checked for relevance on ***21-NOV-2013***

Symptoms


When submitting Charges, the following error occurs:

Error
'The Item specified is invalid or does not exist in the warehouse you specified. Please enter a valid item-warehouse combination.'


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create SR
2. Create Charge Line for Item
3. Click "Submit" Charge Button on SR Charge SubTab
4. Form Raises Charge Line Status Error

Cause

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