Creating Quote with Profile Option 'ASO: Enable Defaulting Rule' set to Yes Error: "You have encountered an unexpected error. Please contact the System Administrator for assistance" (Doc ID 1174133.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Quoting - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms


On : 12.1.2 version, HTML User Interface

When attempting to create quote after profile option 'ASO: Enable Defaulting Rule' is set to 'Yes', the following error occurs.

Error

'You have encountered an unexpected error. Please contact the System Administrator for assistance.'


Steps to Reproduce

The issue can be reproduced at will with the following steps:-

  1. Responsibility: Oracle Quoting Sales Manager
  2. Navigation: Concurrent > Run
  3. Run concurrent programs
    • Order Capture Dependency Generator
    • Defaulting Generator
  4. Responsibility: Quoting Sales Manager
    • Defaulting works ok.
  5. Responsibility: 'Quoting User'
  6. Click 'Create Quote'
  7. Error is received

Cause

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