Tax Error: RMA Tax is Not Calculating Based on Original Tax from Sales Order, Raises Error: The system cannot determine the default tax rate for the tax and tax status
Last updated on FEBRUARY 08, 2017
Applies to:Oracle Receivables - Version 12.1.1 and later
Oracle E-Business Tax - Version 12.0.0 and later
Oracle Order Management - Version 12.0.0 and later
Information in this document applies to any platform.
E-Business Tax Information Center > Product Integration > Troubleshooting tax calculation issues with Order Management and EBTax > Note 1174852.1
Created an RMA Sales Order and referenced the original order number. Tax is not getting calculated and shows an error message:
The system cannot determine the default tax rate for the tax and tax status. Please contact tax manager to specify a default tax rate for this tax status and date 19-Jan-2010 or to define appropriate rate determination rules
Steps tp Reproduce:
1. 19-Jan-2010: Create a Sales Order and tax was calculated as per the available default tax rate. Default Tax rate: 19%
2. 20-Jan-2010: Tax rate changed from 19% to 10% effective from 20-Jan-2010. Previous tax rate (19%) was given end date in 'Default effective from'. New tax rate is made a default rate from 20-Jan-2010.
3. Create a RMA Sales Order and reference the original order number.
Tax is not calculated and error occurs
The old tax rate is available as a default tax rate till 19-Jan-2010.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms