Credit Memo Request Remains In Pending Approval Even Though It Has Been Approved (Doc ID 1177473.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.2 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions


Symptoms


After choosing the option to Cancel Dispute via the iReceivables user interface the status is changed to canceled in the Workflow Status status however the iReceivables user interface
continues to report the dispute is Pending Approval. The issue is occurring for ARAMECM type work flow. For ARCMREQ its working fine.

To reproduce the issue

Responsibility: iReceivables
Navigation: Customers > Customers
1 From customer search screen search for a customer
2 Click on Account Summary tab and Navigate
3 Click on Total Open Receivables amount and go to account Details page
4 click on an invoice and then dispute it using dispute button
5 Select any reason code and amount and complete the dispute - record the number and click the Cancel Dispute button
6 Go to Work flow Administrator Web (New) and choose Status Monitor
7 Enter the dispute number as the item key and item type = ARAMECM - click go
8 Dispute status will be seen as Canceled
9 Go to the iReceivables UI and search for credit request/dispute
10 Status for the dispute will remain Pending Approval

We observed that the status in table ra_cm_requests is being updated as 'CANCELLED' for ARCMREQ work flow type and remains in 'APPROVAL PENDING'
status for ARAMECM work flow type.

Same issue is happening in Collections.
.
Steps to reproduce the issue.
Responsibility: Receivables
Navigation: Collections Agent -> Collections.
Query some organization.
Click on Transactions tab and select one transaction.
Click on Transaction Details.
Create a dispute by selecting dispute reason, Section as total and click on dispute.
Go to History tab and set the dispute creation date.
Select history type as Dispute.
Select the dispute created and click on Cancel Dispute button.
Note down the dispute number and query in Work flow Administration.
Work flow shows the status as 'Cancelled' but Collections History is showing as Pending Approval.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms