R12: AP/IBY: Payment Process Request (PPR) is stuck In "Formatting" status while Payment Instruction (PI) shows as "Printed" (Doc ID 1177915.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Payables - Version 12.0.6 and later
Oracle Payments - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

A Payment Process Request (PPR) is stuck in "Formatting" status, while the associated Payment Instruction (PI) shows a status of "Printed".

In addition, the Start Action icon for the PPR is not displayed, and the Cancel icon is greyed out.

Cause

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