My Oracle Support Banner

R12: AP/IBY: Payment Process Request (PPR) is stuck In "Formatting" status while Payment Instruction (PI) shows as "Printed" (Doc ID 1177915.1)

Last updated on SEPTEMBER 10, 2018

Applies to:

Oracle Payables - Version 12.0.6 and later
Oracle Payments - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

A Payment Process Request (PPR) is stuck in "Formatting" status, while the associated Payment Instruction (PI) shows a status of "Printed".

In addition, the Start Action icon for the PPR is not displayed, and the Cancel icon is greyed out.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.