My Oracle Support Banner

Automatic Receipts Issue: Automatic Receipt is Created for Less than the Value of the Invoice, and the Receipt Application Creates a Negative Unapplied Amount (Doc ID 1181632.1)

Last updated on JULY 30, 2019

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Upon reviewing the applications created by Automatic receipts, noted that the Automatic receipt amount does not match the invoice amount. Instead the receipt amount is less than the open invoice amount, and upon receipt application, it creates a negative unapplied balance to make up the difference.

For example:
You have an automatic receipt RCT#1 created in the amount of 447.63. This receipt is applied to INV#1.
Review of the applications show the following application amounts:

The expectation is for the automatic receipt to be created in the exact amount of the open invoice, and there should not be any negative applications.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.