Automatic Receipts Issue: Automatic Receipt is Created for Less than the Value of the Invoice, and the Receipt Application Creates a Negative Unapplied Amount
(Doc ID 1181632.1)
Last updated on JULY 30, 2019
Applies to:Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.
Upon reviewing the applications created by Automatic receipts, noted that the Automatic receipt amount does not match the invoice amount. Instead the receipt amount is less than the open invoice amount, and upon receipt application, it creates a negative unapplied balance to make up the difference.
You have an automatic receipt RCT#1 created in the amount of 447.63. This receipt is applied to INV#1.
Review of the applications show the following application amounts:
- 454.43 -- take note that this amount exceeds the receipt's amount
- -6.80 -- this amount is the difference between the original receipt amount and invoice amount, i.e. 447.63 - 454.43
The expectation is for the automatic receipt to be created in the exact amount of the open invoice, and there should not be any negative applications.
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