oracle.classloader.util.AnnotatedClassNotFoundException: Missing class: _ibuSRReview Error In Isupport Ibusrproblemdetails.Jsp (Doc ID 1182343.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Nov-2013***


Symptoms

When clicking the next button on the ibuSRIdentifyProblem.jsp, the following Error occurs:

Error:
javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:
Missing class: _ibuSRReview Dependent class: oracle.jsp.runtimev2.JspPageInfo Loader: oc4j:10.1.3
Code-Source: /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/lib/ojsp.jar Configuration:
in META-INF/boot.xml in /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/oc4j.jar

This load was initiated at oacore.web.html.jsp31053758:0.0.0 using the loadClass() method.
The missing class is not available from any code-source or loader in the system.,

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. iSupport (R)
2. Create service request
3. enter SR details in ibuSRIdentifyProblem.jsp
4. Click on next (B)

Cause

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