oracle.classloader.util.AnnotatedClassNotFoundException: Missing class: _ibuSRReview Error in iSupport ibuSRproblemdetails.Jsp (Doc ID 1182343.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

When clicking the next button on the ibuSRIdentifyProblem.jsp, the following Error occurs:

Error:

javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:
Missing class: _ibuSRReview Dependent class: oracle.jsp.runtimev2.JspPageInfo Loader: oc4j:10.1.3
Code-Source: /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/lib/ojsp.jar Configuration:
in META-INF/boot.xml in /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/oc4j.jar

This load was initiated at oacore.web.html.jsp12345678:0.0.0 using the loadClass() method.
The missing class is not available from any code-source or loader in the system.,

Steps To Reproduce:

The issue can be reproduced at will with the following steps:
1. (R) iSupport
2. Create Service Request
3. Enter SR details in ibuSRIdentifyProblem.jsp
4. Click on Next (B)

Changes

Cause

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