oracle.classloader.util.AnnotatedClassNotFoundException: Missing class: _ibuSRReview Error In Isupport Ibusrproblemdetails.Jsp
(Doc ID 1182343.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle iSupport - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
When clicking the next button on the ibuSRIdentifyProblem.jsp, the following Error occurs:
Error:
javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:
Missing class: _ibuSRReview Dependent class: oracle.jsp.runtimev2.JspPageInfo Loader: oc4j:10.1.3
Code-Source: /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/lib/ojsp.jar Configuration:
in META-INF/boot.xml in /R12apps/oracle/CRMTEST/apps/tech_st/10.1.3/j2ee/home/oc4j.jar
This load was initiated at oacore.web.html.jsp31053758:0.0.0 using the loadClass() method.
The missing class is not available from any code-source or loader in the system.,
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. iSupport (R)
2. Create service request
3. enter SR details in ibuSRIdentifyProblem.jsp
4. Click on next (B)
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |