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Cannot Open Service Contract From Contract Search Results Screen (Doc ID 1184624.1)

Last updated on JANUARY 19, 2021

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to Open contract from contract search the following error occurs.

Error
You have Encountered an Unexpected error. Please contact the system administrator for assistance.
Click here for exception details.

oracle.apps.fnd.framework.OAException:
java.lang.ClassCastException: oracle.apps.oks.inquiry.search.server.SimpleHeaderInstVORowImpl cannot be cast to oracle.apps.oks.renewal.server.ContractsBaseRowImpl
  

Steps
1. Go to (R) Service Contracts Manager (N) Contract Administration > Contract Search
2. Enter search criteria and click the "Go" button
3. From the search results, select a contract to open
4. Select "Open" contract from drop down and click the "Go" button and receive the error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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