Not Able to Create or Update an Eligibility Profile in The Total Comp Setup Wizard, Page Source 'A Popup Window Blocker Has Been Detected In Your Browser' (Doc ID 1185454.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Human Resources - Version 11.5.10.2 to 12.0.0 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms


On : 11.5.10 version, Grade / Step Progression


When attempting to Create or Update an Eligibility Profile, the window is blank.  The 'Page Source' on that blank page contains the following:

 

<head><title>Oracle Self-Service Human Resource:Plan Design Wizard :Enter Process Name and Effective Date</title><meta name="generator" content="Oracle UIX"><link rel="stylesheet" charset="UTF-8" type="text/css" href="/OA_HTML/cabo/styles/cache/oracle-desktop-custom-2_2_24_5-en-ie-6-windows.css"><script>var _UixWindowOpenError='A popup window blocker has been detected in your browser. Popup blockers interfere with the operation of this application. Please disable your popup blocker or allow popups from this site.'</script><script src="/OA_HTML/cabo/jsLibs/Common2_2_24_5.js">


 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. CA HRMS Manager > Total Compensation > Total Compensation Setup Wizard
2. Created a New Grade Ladder > Step 1 to 5 complete successfully
3. On Step 6:

a) When trying to create a new Eligibility profile > Blank Screen
b) When trying to update a existing Eligibility profile > Blank Screen

 

Cause

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