Asset Actual Cost Shows Zero While Work Orders For Asset Have Positive Actual Cost (Doc ID 1188433.1)

Last updated on MARCH 08, 2017

Applies to:

Symptoms

Asset Actual Cost shows zero while Work Orders for Asset have positive Actual Cost.

Example:
1) Assets Tab > Assets: Capital > Assets: Cost for WO ABCDEF:   Actual Cost = 0, Estimated Cost = 34,515.46,  Variance = 34,515.46.
2) Work Order Tab > Work Orders: All > Work Order ABCDEF:  Actual Cost = 34,515,46, Estimated Cost = 34,515.46, Variance = 0, Estimation Status = Complete

STEPS TO REPRODUCE
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Asset Actual Cost:
Self Service Work Order Management responsibility > Assets tab > search for Asset Number > view Costs > click Work Order Cost Details

Work Order Cost:
Self Service Work Order Management responsibility > Work Orders tab > search for Worlk Order > view Costs > (optionally) click Actual Cost link > (optionally) click View transactions

Cause