12.1 Dispatch Center Error: Java Error When Creating A Follow Up Task (Doc ID 1192425.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

When attempting to create a "Follow Up" Task from the Dispatch Center>Gantt Chart the following error occurs:

The issue can be reproduced at will with the following steps:
1. Connect using the Field Service Manager responsibility.
2. Query a Task and display it on the Gantt Chart.
3. Right click on Task in the Gantt Chart.
4. Select "Create Follow Up Task".
5. Add "Subject", Type = Repair, Planned Start/End Date/Time, Effort, and Description.
6. Set status to "Assigned".
7. Click on "Save and Schedule"
8. Select "Intelligent"
9.Click on "Go"
10. Select assignee
11. Click on "Schedule"

Changes

Cause

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