Apply Holds form: Credit Check Failure hold is not visible in the Hold Name list of values (Doc ID 1195274.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 14-Oct-2013***

Symptoms


In 11.5.10.2,

User released a Credit Check Failure hold by mistake and is required to apply the hold back. In order to do that, he assigned the super user responsibility to the hold with the "Apply Hold" action ( OM: Setup >Orders> Holds).

However, when going back to the sales order and try to re-apply the hold, the Credit Check Failure hold is not in the list of values for Holds.  ( Sales Orders form> Actions button > Apply Holds).

Cause

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