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During Task Creation Actual Effort Is Not Saved (Doc ID 1196639.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Customer Support - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

While creating a service request task in Customer Support Specialist, after enter Actual Effort and save, the Actual Effort value is not saved.

It works when updating an existing Task and entering 'Actual Effort' under 'Schedule and Assignment' tab.
But it does not work when entering the 'Actual Effort' during Task creation.


Expected Behavior

Values of the field should save.

Steps to Reproduce

1. (R) Customer Support Specialist
2. Open a Service request in edit mode
3. Create a Task
4. Enter value for "Actual Effort"
5. Click Apply
6. Update the Task
7. Go to 'Schedule and Assignment' tab
8. Value entered previously for "Actual Effort" is not populated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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