Blank Page Accessing R12 - Application.log shows "html: chain failed", "Could not initialize class oracle.apps.fnd.common.Guest"

(Doc ID 1197917.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Receiving intermittent "500-Internal Server Error" or blank page when logging in.

The application.log shows repeating occurrences of:

html: chain failed

javax.servlet.ServletException: Could not initialize class oracle.apps.fnd.common.Guest

at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:899)

at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:816)

at _RF._jspService(_RF.java:274)

.....

Cause

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