TeleService: Bill To Customer and Bill To Address -or- Contact Address Disappear
(Doc ID 1199735.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 22.214.171.124 and later
Information in this document applies to any platform.
[ Problem 1 ]
After applying One-Off Patch 9560220 - BACKPORT:4604339:11.5..10:126.96.36.199:SRVQ1R10: ENCOUNTERING ERROR WHEN ADDRESS IS, the original FRM-40105 error that occurred when an Address was selected in the Create Contact form - Invalid reference to COUNTRY_NAME - is no longer present.
New versions are:
. CSXSRCCM.fmb 115.4.11510.7
. CSSRCCM.pld 115.3.11510.15
However, users are still unable to see the address selected on the Add/Edit Contact screen:
- Create SR.
- When creating a contact through the Edit/Create window:
. Enter Last and First name, phone number.
. Choose an Address from the LOV.
. Save the Contact.
- Save the SR.
- When choosing the edit/create contact button, the Address for the Contact is not visible on the edit/create screen.
Add Contacts in AR Customer Standard form.
[ Problem 2 ]
While creating Service Requests (SR), the Bill To Address information gets defaulted in the 'Contacts / Addresses' and 'Charges' tabs as expected.
The Service Request is saved.
But while re-querying the SR, the Bill To Address (and the Bill To Customer) information disappears.
This occurs in the 'Contacts / Addresses' and in the 'Charges' tabs.
This happens randomly.
(R) Customer Support
(N) Service Requests > Create Service Request
If the SR is re-queried, and the user selects the Customer and Address manually, the information is saved permanently.
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