Notification of Task Assignment Is Arbitrary after Applying Patch 9329305
(Doc ID 1201323.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 126.96.36.199 and later
Information in this document applies to any platform.
After applying <patch 9329305>: TASK NOTIFICATIONS ARE SENT TO ALL USERS IN A GROUP find that Notification of Task Assignment is arbitrary.
It is not expected that users receive notifications of Service Request tasks that are not related to them.
The impact is that unnecessary and misleading notifications are being sent.
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