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Notification of Task Assignment Is Arbitrary after Applying Patch 9329305 (Doc ID 1201323.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

After applying <patch 9329305>: TASK NOTIFICATIONS ARE SENT TO ALL USERS IN A GROUP find that Notification of Task Assignment is arbitrary.

It is not expected that users receive notifications of Service Request tasks that are not related to them.

The impact is that unnecessary and misleading notifications are being sent.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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