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Setting 'Apply Credit Hold On Zero Value Order' to 'No' Does Not Work (Doc ID 1205553.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-Jul-2013***

Symptoms


You are finding that Orders go on Credit Check Hold even though the Order Management System Parameter 'Apply credit hold on zero value order' is set to 'No'. 

The credit check hold is actually applied even before the user has a chance to enter all the lines.


Your expectation is that the system should wait until the user enters all the lines and is ready to book, then evaluate the setting of OM System Parameter 'Apply credit hold on zero value order' before placing the Credit Check failure hold.


Due to this issue, users cannot enter the zero dollar order without it going on credit check hold.

Cause

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In this Document
Symptoms
Cause
Solution
References


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