R12.1.1 Direct CTI not saving interactions in JTF tables

(Doc ID 1206363.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 12.1.2 and later
Information in this document applies to any platform.
Checked for relevance on 23-Mar-2012


Goal

R12.1.1

Find that in CTI Direct: media item not created for inbound call and
DNIS/ANI is not saved for outbound call

Solution

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