Dispute Amount Does Not Reflect Correctly In Collection Transaction Details Form

(Doc ID 1206952.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Receivables - Version: 12.0.0 to 12.1.3 - Release: 12.0 to 12.1
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions
Form:IEXRCALL.FMB - IEX Startup Form

Symptoms

Go to the Collections-> Collections (Transaction Tab) to view the dispute amount and it reflect the dispute amount (created from the AR invoice screen) in the transaction tab header screen, but in the transaction details screen, it does not show the dispute amount

Whereas, if user create another dispute amount transaction from the collections screen (transaction detail screen), the dispute amount shows in the transaction details screen and transaction header screen.

Steps
======
- Create Transaction in AR
- go to more tab and put some amount in dispute
- go to Receivables: Collection: Collections: Query the customer
- the dispute amount is displayed.
- Click on Transaction Details button, here the amount is not reflected.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms