My Oracle Support Banner

TeleService: After Updating a Descriptive Flexfield in Charges Focus Moves to Pricing Tab (Doc ID 1207460.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


In Service Request form - Charges tab:
When entering Estimate details in Action tab and go about entering Descriptive Flexfield (DFF) details (Estimate Details Additional info) and press OK on the DFF window, it takes users to the Pricing tab.

Expected Functionality:

The cursor should not move to the Pricing tab. It should return back to the Action tab, as this tab's data is not yet complete.

Error Message:



(R) Customer Support Responsibility
1. Go to Service Request form > Charges tab > Action.
2. Enter Order line. Go to estimate line DFF and enter information and press OK.

=> The focus will be in the Pricing tab.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.