After DFF Update in Charges Focus Moves to Pricing Tab

(Doc ID 1207460.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In Service Request form - Charges tab:
When entering Estimate details in Action tab and go about entering DFF details (Estimate Details Additional info) and press OK on the DFF window, it takes users to the Pricing tab.

Expected Functionality:

The cursor should not move to the Pricing tab. It should return back to the Action tab, as this tab's data is not yet complete.

Error Message:

n/a

Steps:

(R) Customer Support Responsibility
1. Go to Service Request form > Charges tab > Action.
2. Enter Order line. Go to estimate line DFF and enter information and press OK.

=> The focus will be in the Pricing tab.

Cause

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