11i & R12: Expense Approval Workflow (Apexp) Not Escalating Notifications After Timeout (Doc ID 1207559.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Internet Expenses - Version 11.5.10.2 and later
Information in this document applies to any platform.
Expense Report Approval workflow (APEXP)
AME enabled
Escalation Notification

Symptoms



Version 11.5.10.2 -  12.1.3, Expenses Entry
The Expense Report Approval workflow (APEXP) successfully sends reminder notifications to the approver, but it never sends an escalated notification to the approver's supervisor even if the approver remains non-responsive indefinitely.


STEPS
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The issue can be reproduced at will with the following steps:
An employee submits an expense report for approval via iExpense Entry.
Their supervisor (the approver) receives the notification, but does not respond.
After set time periods (configured in workflow), the approver receives reminder notifications.
If the approver remains non-responsive for a set timeframe (also configured in the workflow), the workflow should escalate the notification to the approver's supervisor, however, the approver's supervisor never receives any notification.
For testing reasons, these time periods were set to mere minutes, but still no escalated notification is ever sent to the approver's supervisor.


Cause

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