Troubleshooting Service Request Assignment to a Territory
(Doc ID 1208225.1)
Last updated on MAY 25, 2020
Applies to:Oracle Territory Management - Version 220.127.116.11 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Many times when assigning resources to a Service Request through Assignment Manager (Auto-assignment) the result turns out null or to a territory that was unanticipated.
The below script receives inputs of primary qualifiers and, when combined with tracing, can be an effective tool to show what went wrong and the incorrect result.
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