Customer Form Error: Opening Customer Form Raises Error: You have insufficient privileges for the current operation. Please contact your system Administrator (Doc ID 1208726.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.
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Symptoms

When you attempt to open a Self-service page like Customer Standard or View Accounting form which are HTML based, you are directed to Login page. After logging in, you get the error:

You have insufficient privileges for the current operation. Please contact your system Administrator.

Changes

You upgraded the java runtime on computers.

Sun JRE 1.6.0_18, 1.6.0_19 or 1.6.0_20 for running Forms Applet and the browser is Internet Explorer.

 

You can use Start > Control Panel > Java > General - About... The dialog shows on the following versions :

Version 6 Update 18 ( build 1.6.0_18-b07)

Version 6 Update 19 ( build 1.6.0_19-b04)

Version 6 Update 20 ( build 1.6.0_20-b02)

Version 6 Update 21 ( build 1.6.0_21-b06)

Cause

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