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Debrief Error Because Of Multiple Runs Of Debrief Posting Program for Same The Debrief (Doc ID 1208756.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
ConcurrentProgram:CSFUPDATE - CSF:Update Debrief Lines
Form:CSFFEDBF.FMB - Debrief

Symptoms

Find that sometimes a debrief status is set to 'Completed with Errors' by the Debrief Posting program even though all lines were processed successfully. Charges, Inventory and Install Base were updated correctly.

Yet one or more of the lines will have an error, indicating there was a problem. That should not be possible as the transactions are visible in the other modules. If there was a problem, it would be rolled back.
The errors seen for the lines can be different, depending on what problem was encountered. But they are an indication that the line was already processed (either a message from inventory that there is not enough on-hand quantity, or from Install Base that it cannot find the expected (source) instance).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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