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RMA Line On Charges Is Showing Internal Records For Any Transaction Subtype (Doc ID 1209404.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.


When trying to create an RMA, the return line will take the Item Instance but the shipment line will not allow it.
We are trying to pull a item from LOV (List of Values) and we see different set of instances showing up on return and ship LOV's.

There are already 2 Charges lines submitted successfully:
. Item Instance = 1234 (Item 100-12345).
. Serial Number = 08080-11.
. Order Number: 11111

Need to add 2 new lines in Charges for same Item, but different Instance:
. Item Instance = 5678 (Item 100-12345).
. Serial Number = << NULL >>

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Expected Behavior

In the LOV, this Item Instance is present for Service Activity Code "Ret Ex Un Wrnty - Return".
But is not present for the SAC "Ret Ex Un Wrnty - Ship".


Just when user tries to type (force) a value in the field that is not in the LOV, the following error occurs:
FRM-40212: Invalid value for field C_INT_REFERENCE_NUMBER.

Steps to Reproduce

1. Query existing SR No. and check Charges.
2. Able to populate only the shipment line with the non serial instance.
3. When trying to populate the Receipt line we are getting an error.




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