Communication Error When Submitting Authorizations From Order Management (Doc ID 1209723.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 23-Feb-2012***


Symptoms

1. Authorization within iPayment UI is working sccessfully.

2. However, when processing an Order in Order Management,  you are getting the error :

"Communication error. The payment system, the processor, or iPayment electronic commerce servlet is n....".

3. When FND debug is enabled, the following messages can be seen in the log:

iby.plsql.IBY_PAYMENT_ADAPTER_PUB.send_request Continuing after setting timeout ..
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.send_request Input url = http://xxx.yyyy.com:8013/OA_HTML/ibyecapp?OapfAction=oraPmtReq&OapfECAppId=660&OapfStoreId=ptk&OapfMode=ONLINE&OapfOrderId=ONT151001&OapfPrice=250&OapfCurr=USD&OapfPayerId=47455&OapfOrgId=105&OapfOrgType=OPERATING_UNIT&OapfPmtRegId=34000&OapfPmtInstrType=CREDITCARD&OapfAuthType=AUTHONLY&OapfPmtChannelCode=CREDIT_CARD&OapfPmtInstrAssignmentId=31001&OapfRecMethodId=2000
iby.plsql.IBY_NETUTILS_PVT.post_request Enter
iby.plsql.IBY_NETUTILS_PVT.post_request err code=
iby.plsql.IBY_NETUTILS_PVT.post_request err msg=
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq In OTHERS Exception
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq x_return_status=U
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq Exit Exception
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization status :=U
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth status :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth engine code :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth engine msg :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization payment system code :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization payment system msg :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization trxn id :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization No. of source extensions updated= :0
iby.plsql.IBY_FNDCPT_COMMON.Prepare_Result(7 ARG) Enter
iby.plsql.IBY_FNDCPT_COMMON.Prepare_Result(7 ARG) Exit


Cause

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