Repair Order Error: 'The Delivery Action API failed(error Message) Error: Some deliveries selected for Ship Confirm have errors' For Sales Order

(Doc ID 1209735.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 03-NOV-2013***
** Checked for the relevance on 7-5-2015***

Symptoms

When attempting to ship the Sales Order automatically from Depot Repair, the following error occurs.

The Delivery Action API failed(error Message) Error: Some deliveries selected for Ship Confirm have errors or warnings. Error: Ship Method is required for the delivery.
.................................
Error: Stop XX <Customer name> cannot be set to status CLOSED
.................................
Error: Stop XX <Customer name> on trip <trip> is not closed and is prior to the stop 1040:Firenze on trip <trip> is not closed and is prior to the stop 1040: Firenze on trip <trip>. Please close the
previous stop or re-sequence the stops, if necessary.

.................................
Error: Stop 1040: Firenze cannot be set to status CLOSED.

..................................

Error: 0 stops were successfully closed.
0 stops were closed with warnings
2 stops had errors and could not be closed
0 stops had warnings and could not be closed.



The issue can be reproduced at will with the following steps:
Responsibility; Depot Repair Super User 
Navigate:
1. Repair Order
2. Query for existing Repair Order
3. Navigate to Logistics tab
4. Select Ship line and check the radio button "Ship Confirm"
5. Getting error message from Order Management

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms