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Debrief Error: JBO-25002 When Adding An Item On Field Service Dispatcher > Debrief (Doc ID 1209764.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Debrief / Field Service Report: when attempting to enter an item in the HTML Material Debrief screen, the following error occurs.

ERROR
-----------------------

## Detail 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25002: Definition oracle.apps.csf.portal.lov.server.CsfReturnInstanceNumberRestrictByInstanceVO of type View Definition not found
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2163)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to the applications using the Field Service Dispatcher  responsibility (or an other suitable responsibility).
2. Access the Debrief  screen.
3. Perform a 'simple search' (Query a task)
4. Edit Debrief > Select Materials on Debrief
5. Click on  the “Add Another Row” Button, and then click on an Item to query it
6. Unexpected error comes up

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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