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Contact Center: Information About Data Retrieved in Notes Tab (Doc ID 1210094.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Advanced Collections - Version to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Customer Care - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


After querying an Account in the Contact Center, the Notes tab displays Notes reated for that Party.

1. What is the query behind the scenes on Contact Center form (CSCCCCRC) in Release 12?
2. Is it possible to display Notes created for the Account in Collections?


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